壊れたLumia800の修理をどうすればいいのかをNokiaUKへ昨日問い合わせたら早速返事が来ていました。

下記のようなメール内容でした。

Thank you for contacting Nokia Careline.

We apologise for the inconveniece. We understand that you want to send your Nokia Lumia 800 for repair. However, upon checking on our system that you are currently locating in Japan hence the device was purchased in United Kingdom. We are more than happy to assist you. In response to your concern, for you to avail the warranty of your handset, kindly send the device in United Kingdom by means of sending your handset to a friend or relatives in the said country (UK).

We appreciate your cooperation with us.

We would greatly appreciate if you could respond to this email as soon as possible as this would greatly affect the early resolution of your case. Should there be a chance that we fail to hear from you within 5 business days, we will deem the provided resolution as accepted and a customer satisfaction survey will be sent accordingly.

We are looking forward to your response.

For future reference, please feel free to check our website. Kindly refer to the link below:

http://www.nokia.co.uk/gb-en/support

You may also call our Customer Care Hotline at 0845-045-5555, Mon-Fri 9am-7pm (except bank and public holidays).
Yours sincerely,

 

どうやらイギリスにいる友人か親戚に一度送ってそこからNokiaに送ってね、ってことらしい。

・・・・イギリスに親戚どころか友人すらいないんだが。

ということで日本から送っちゃだめか聞いてみますか。

 

Quick response, thank you.

However, we do not have any relatives to my friends also in the UK.

If you want to send directly from Japan if possible.

What would be bad then?

Thank you.

 

って内容で送っておきました。

さて、いつ返信くるかな・・・・。

 

 

 

しかし、早い対応でいいね。

どこぞのメーカーの日本法人（某EA）は自動返信される「受け付けました」ってメールしかこなかったことあったし。